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FAQ
HOME · FAQ
I don't see a check out button! How do I know my order will arrive?
Our checkout process is unique in that there is no checkout button. Items placed in your cart will be automatically finalized at the cut off time of Sunday by 5:00 PM - prior to your delivery day and will arrive on your scheduled delivery day. Orders that do not meet the delivery criteria will be automatically cancelled after the cutoff time. (For delivery criteria, see "Do you offer free delivery")
What happens if there is an issue with my order?
Your experience is important to us. We are proud to offer a 100% satisfaction guarantee and if you are unhappy with a particular item, please notify us via phone or email within 5 days of receiving your order and we will be happy to arrange a credit or replacement item.
If we run into issues or delays delivering your box, we'll be in contact with you as soon as we can. Due to high demand at this time, you may experience delivery delays so please be patient with us and check the email associated with your account before reaching out about a delayed delivery!
If we run into issues or delays delivering your box, we'll be in contact with you as soon as we can. Due to high demand at this time, you may experience delivery delays so please be patient with us and check the email associated with your account before reaching out about a delayed delivery!
What should I do if my order is late or missing?
We are doing our best to get everyone their groceries on the day we’ve promised, but there may be weeks when your order might be delayed. We're currently deliver between 7:00 AM - 8:00 PM. If you have not received your delivery within that time, please reach out to us info@farmboxdelivery.com so we can look into it.
What should I do with my packaging once my order arrives?
We’re happy to recycle or reuse all of your packaging—just leave your boxes, thermal sleeves and ice packs by your door when you’re expecting a delivery and we’ll take them back.
What time should I expect my delivery?
Your delivery window is any time between 8:00 AM - 8:30 PM. We cannot guarantee delivery times.
Do I have to be home to accept my order?
Nope! we’ll gladly leave your groceries in a secure spot at your home or office, like inside an unlocked front gate or with the receptionist. All cold items are packed with reusable thermal packs so they'll stay cold while you’re away.
We highly recommend you place an ice chest with ice packs out on hot summer nights/days. This will help keep all your produce and grocery items fresh. Don’t have one? we’ve got you covered! Let us know, we have cooler bags available for free. We just require a deposit that is fully refundable.
We highly recommend you place an ice chest with ice packs out on hot summer nights/days. This will help keep all your produce and grocery items fresh. Don’t have one? we’ve got you covered! Let us know, we have cooler bags available for free. We just require a deposit that is fully refundable.
How many people does a produce box serve?
The Large Boxes should serve about 4 people per week, the Regular Boxes should serve 2-3 people per week, and the Wee Boxes about 1-2 people per week (depending on diet, lifestyle and cooking habits).
How do you deliver such fresh food?
We work directly with our local Texas farmers and foodmakers, which allows us to get their food to us (and then to you) in half the time of a traditional grocery stores or other delivery companies. That means better, more delicious food for you.
Where does your produce come from?
FarmBox Delivery believes in building local food systems. Encouraging our community to enjoy local food increases our food security as a nation and adds to the prosperity of our local economy. Local food also decreases the amount of greenhouse gases used to transport your food to your dinner plate.
FarmBox Delivery goal is to make local foods more accessible and convenient. Why should we not enjoy local food when it is quite simply the best food available? Remember there are working families behind every local food business including FarmBox Delivery. FarmBox Delivery is independently and locally owned.
Why we carry some non-local food?
Local food is at the heart of everything we do, yet we also know that some household staples simply aren’t available from local sources. A home cook in Dallas will likely need lemons or olive oil, just as a cook in California may regularly use Pecans. And everyone needs coffee.
The Funny Thing About Being 100% LOCAL We’ve realized that we’re most effective at helping our local producers grow their businesses if we can replace an entire trip to the grocery store for customers. Ironically, being too rigid about local sourcing actually hurts our local producers’ sales since customers have to go elsewhere for some items. So in order to grow local food systems, we supplement our local selection with some carefully-chosen products from a wider radius.
The Funny Thing About Being 100% LOCAL We’ve realized that we’re most effective at helping our local producers grow their businesses if we can replace an entire trip to the grocery store for customers. Ironically, being too rigid about local sourcing actually hurts our local producers’ sales since customers have to go elsewhere for some items. So in order to grow local food systems, we supplement our local selection with some carefully-chosen products from a wider radius.
Is your produce organic?
Almost all of our produce is grown with organic practices; many of our small family farmers do not have the resources to afford organic labeling on their products and therefore cannot be labeled as 'Certified Organic' under the USDA. On rare occasion we will source conventional produce (Which is always labeled accordingly) though this does not happen frequently.
How is this different from a CSA?
FarmBox Delivery offers more variety, flexibility and convenience than a typical Community Supported Agriculture (CSA) program. Because we source from many different farms, we can offer a broader variety of produce throughout the growing season. Unlike a CSA, you do not have to pay for the season up front, and you can skip a delivery or alter your schedule as needed. You only pay for the deliveries you receive. You can also customize your Local Produce Box and let us know which fruits and veggies best satisfy your needs. Best of all, we come to you!
Can I see what is going to be in my produce box weekly?
Yes, on the website you can see what components are going to be in your produce box for the coming week. Please note that the content list of the box is not 100% due to harvest complications that may arise and cause a last minute change in the contents.
How do I remove recurring items or subscriptions?
To remove recurring items and subscriptions, please contact our Customer Service department at info@farmboxdelivery.com. As long as this is done by the cut off time for your order, it will remove the item from all upcoming orders. If changes are made after the cut off time for your next order, the changes will go into effect with the following week's order.
When and how often will my groceries arrive? Can I skip?
We pick a delivery day for you based on your zip code. This allows us to deliver efficiently and reduce emissions. You can choose your deliveries to be scheduled weekly or biweekly. We start you out on a weekly subscription and you can change the frequency after signing up by visiting the 'manage subscription' page.
You can always skip a delivery if you’re headed out of town or are just drowning in produce (an enviable problem!). To skip, Log In to your account, head to your Upcoming Deliveries page and locate the order you'd like to skip. Select the 'Skip Delivery’ link to the right of the delivery details.
When is the latest I can cancel or make changes to my order?
We want your Farmbox groceries to fit easily into your life, which is why you can change or cancel your subscription without penalty. There's no contract or fine print to worry about. As long as you cancel before the end of the customization window for your upcoming order, you will not receive any further deliveries.
In order to prevent food wast and keep our pledge to only offer the freshest food available, Farmbox Delivery does not keep an inventory from week to week. We only purchase what we need for the farm boxes going out that week. Therefore, we must have a cutoff time that gives us ample opportunity to purchase products from our local farmers and producers.
Follow the steps below to cancel your subscription:
In order to prevent food wast and keep our pledge to only offer the freshest food available, Farmbox Delivery does not keep an inventory from week to week. We only purchase what we need for the farm boxes going out that week. Therefore, we must have a cutoff time that gives us ample opportunity to purchase products from our local farmers and producers.
Follow the steps below to cancel your subscription:
If you decide to cancel your account or cancel a subscription from your cart, contact our Customer Service team at info@farmboxdelivery.com or call 214-390-7417 before the end of the customization window for your upcoming order. Please note that any order shown as ‘Ordered Processed’ on your Upcoming Deliveries page has already been processed and cannot be canceled.
A friendly reminder that you’ll be responsible for all charges incurred for any orders that have already been processed.
We always aim to ensure that your Farmbox Delivery experience is incredible. If there’s anything our Customer Service team can do to help, please don’t hesitate to contact us via email at info@farmboxdelivery.com or call us at 214-390-7417.
What are the standards for your meat?
Farmbox rigorously quality tests every meat supplier who hand-selects every cut. We only believe in pasture-raising animals and humane processing practices. We support ranchers who treat their animals with kindness and respect and feed their animals using the same food standards of which we hold our own food.
Do you offer free delivery?
Yes! All order subtotals over $29.99 qualify for free delivery. Orders between our delivery minimum of $19.99 and $29.99 will include a $5.00 delivery fee.
Do you offer a referral reward?
Yes! For all of us here at Farmbox, there is no greater compliment than your referral. We love it so much that you get a $20 credit every time you refer a friend and your friend gets a $10 credit. Just tell your friend to enter your full name or email address during sign up (correct spelling helps us make sure your credit goes to the right account) and you can start racking up the rewards - there's no limit to how much you can earn!
Do you offer discounts for teachers, seniors, or frontline healthcare workers?
Yes, yes, and yes! We offer 10% off of Produce Boxes. To claim your discount, send an email to info@farmboxdelivery.com requesting your senior (65 yrs+), teacher or frontline healthcare worker discount, along with proof of credentials and our customer service team will send you the code to use at sign up. If you're already a member and want to claim your discount, send an email with the above information and let us know that you already have an account, we'll set you up from there!
What makes shopping with FarmBox Delivery better than the supermarket or other delivery companies?
Lots of things! First, the food that you buy from FarmBox Delivery is much fresher and higher quality than the food you’d find at your traditional grocery store or other delivery companies since it’s not sitting around waiting to be purchased or traveling across the state to get to you. We do not keep inventory, we only order what we need for the boxes going out that week. This allows us to only deliver the very freshest groceries to you.
With FarmBox Delivery, you can search for exactly what you want and find it right away—plus you can browse the aisles and discover new products. And our recipes give weekly inspiration so you’re never stuck trying to figure out what to make for dinner.
With FarmBox Delivery, you can search for exactly what you want and find it right away—plus you can browse the aisles and discover new products. And our recipes give weekly inspiration so you’re never stuck trying to figure out what to make for dinner.
What are the main differences between Farmbox Delivery and Imperfect Produce?
Both Farmbox Delivery and Imperfect Produce let no produce go to waste. As a Zero-Waste company, Farmbox Delivery composts in-consumable produce and donates everything else to local food banks and supports the local community.
Our produce boxes are filled with produce grown on small to medium farms in Texas that use organic practices or are USDA Organic Certified. Our Farm Boxes contain a mix of local and non-local produce, and all non-local produce is USDA Organic Certified or sustainably grown. Many of the farmers from which we source have been in the Farmbox Family since we opened in 2013, and we help them plan their growing seasons in anticipation of what our customers enjoy. We are also able to purchase varied quantities of certain items, which can help farmers sell off their crops. Farmbox Delivery strives to be a zero-waste company and delivers using reusable boxes.
Imperfect Produce sources from large farms, a mix of both conventional and organic, mostly in California, Mexico, and elsewhere in the world. Imperfect Produce packs their boxes in a warehouse in San Antonio and then ships them on a truck to North Texas. This means their produce boxes travel for many hours before they even arrive to Dallas/Fort Worth. Then the boxes spend many more hours being delivered across North Texas to the door. Our boxes are packed in North Texas and never travel across the state to get to you.
For these reasons we believe we are the best choice for North Texans when it comes to which delivery service you invest in and trust for your locally sourced and sustainable grown groceries.
Our produce boxes are filled with produce grown on small to medium farms in Texas that use organic practices or are USDA Organic Certified. Our Farm Boxes contain a mix of local and non-local produce, and all non-local produce is USDA Organic Certified or sustainably grown. Many of the farmers from which we source have been in the Farmbox Family since we opened in 2013, and we help them plan their growing seasons in anticipation of what our customers enjoy. We are also able to purchase varied quantities of certain items, which can help farmers sell off their crops. Farmbox Delivery strives to be a zero-waste company and delivers using reusable boxes.
Imperfect Produce sources from large farms, a mix of both conventional and organic, mostly in California, Mexico, and elsewhere in the world. Imperfect Produce packs their boxes in a warehouse in San Antonio and then ships them on a truck to North Texas. This means their produce boxes travel for many hours before they even arrive to Dallas/Fort Worth. Then the boxes spend many more hours being delivered across North Texas to the door. Our boxes are packed in North Texas and never travel across the state to get to you.
For these reasons we believe we are the best choice for North Texans when it comes to which delivery service you invest in and trust for your locally sourced and sustainable grown groceries.
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